Have a question? We’ve got answers! We’ve assembled our most popular, frequently asked questions (and the ANSWERS of course) to serve you best and make shopping with us as easy and convenient as possible.
I can’t log in to my account! Can you help?
There may be a few reasons why you can’t log in. Have you already signed up? If you haven’t, you will need to sign up first and then you will be able to log in without any problems. Go to MY ACCOUNT (upper right corner of the site) and then enter your email address and a new password under “Register.” Also, if your account was created prior to July 2016 and you have not visited us and updated your account since, you will have to create a new account as well.
Are you using the correct login details for both your username and/or password? If you have forgotten your password, check FAQ re. Forgotten Password for more details and further assistance. If you have more than one email address you use, please make sure you are logging in with the correct email address under which you created your original account.
If your problem isn’t one of these listed reasons, please feel free to contact CustomerService@FORtheFIT.com.
I’ve forgotten my password, how do I recover it?
Click the “My Account” link on the top-right corner of our site. Once there, just under the login box, you’ll see a link marked “Lost your Password?” Click the link, enter the email address associated with your account and then click “reset password.” You will be sent an email (to that same address) with instructions for resetting your password. If you would like to create a new account with a different email address, simply go to My Account and enter your new email address and password under “Register.” If you do not have an account with us (or created your account prior to July 2016), you will not be able to receive a password remainder and will have to create a new account.
How do I unsubscribe from your newsletter?
We’re sorry to see you go! Each newsletter we send has an unsubscribe link at the bottom of the email. If you would like to unsubscribe, please open the most recent email you received from us and scroll to the bottom of the email to find the unsubscribe link. Click the link and follow any subsequent instructions and you’re all set! We’ll miss you! If you change your mind, you can always add your name back to our list via the subscription box on our home page.
Please note that we do send automated, order related messages. Since these are triggered by your order, you can’t be unsubscribed from these. These include order confirmation, shipping confirmation, one feedback request message, and if applicable, return confirmation messages. If those are the only messages you are receiving, then please be patient, as they will stop on their own when the order process is complete.
Placing an Order
How do I add products to my cart? I can’t add my desired size.
On each product page, you will see a convenient red and green chart of sizes available. Sizes in Green are available. Sizes in Red are unfortunately sold out. To add an available item to your cart, simply click the Green Checkmark box for your size and 1 unit will be added to your cart. Want more? Click the checkbox as many times as you need extra items. If your desired size is sold out, please know that we do add new products all the time, so please check back with us in a few weeks. Items marked “Discontinued” or “Final Sale” will not be restocked.
Do you have a store location that I can visit?
Our products are available online only, right here at FORtheFIT.com. We do not have a brick and mortar store location that you can visit. However, you can always send us an email any questions about our products or your order and we will respond within 1 business day (sometimes, within minutes)! We also have an easy, no-hassle return policy so feel free to order what you need and try on for size. For our complete return policy, click here.
Can I place my order by phone or by postal mail?
Thank you so much for your interest in our products! All of our products are available for your review and consideration online only at FORtheFIT.com. To ensure customer privacy and security, we do not accept orders by phone, email or postal mail. Instead, we rely on industry-leading, top class SSL encryption technology to keep your data safe.
We would be happy to address any questions about our products, sizing, or services via email to CustomerService@FORtheFIT.com. Our response time to all inquiries is within 1 business day or less.
I forgot to enter my coupon code/it isn’t working
The coupon code box is located on both the shopping cart page (under your last item) and on the checkout page (at the very top). You must enter the code carefully (any typos or extra spaces will cause the code to fail). Once you have correctly copied the code, click apply in order for your code to work. You must click apply prior to completing checkout. Unfortunately, we cannot apply coupon codes to an order after the order has been placed. Orders are processed immediately (via automated process) and we can only quite rarely catch an order quickly enough to make any manual adjustments. Thank you for your understanding!
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s). Advance orders of backordered items and pre-orders will be charged within 24 hours of the order being placed in order to hold your item for you.
Is your website down? I’m having trouble placing an order.
If we have any website technical problems, we will update this on our social media accounts (Facebook and Twitter) AND you will see a “Sorry-technical difficulties” message when you try to reach our home page. So basically if you are experiencing any problems, but are reading this message, then no- we’re not having any technical difficulties.
If we are not having any technical issues, then the problem may be on your end. Some common hiccups customers experience are as follows:
- Please check that your internet connection is up, running and available.
- Please check your order form for typos. When entering credit card information, even a small typo in the billing name or address fields, or certainly in the card number field, will cause a decline. Also, please make sure all required fields have been filled in. An order cannot be completed if any required fields are missing data.
- Try to checkout using a different browser, we particularly like Google Chrome and Mozilla.
- Clear the cache and cookies on your browser before attempting to checkout again (depending on the browser you are using, this generally involves going to settings, then history or privacy settings).
Finally, if you are still experiencing problems then please feel free to drop us an email at CustomerService@FORtheFIT.com and we can have a look into it for you. We do aim to respond within 1 business day or less, but we are a small team so please bear with us.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our facilities, as required by local laws. We are currently located in the United States, in the states of Florida and New York.
I still have a question. Can I speak to a real live human?
We are eager to assist you! First, please try scrolling down the entire FAQ page to see if perhaps the answer to your question is just a little further down the page. Second, try sending us an email! We know you have better things to do than to wait on hold, so to serve all of our customers most efficiently, all customer service questions are addressed exclusively via email. You may send us your questions or concerns via email to CustomerService@FORtheFIT.com. You can expect to receive a response within at most 1 business day (but usually much faster than that!). All questions are answered in the order they are received. At this time, we do not offer phone support.
Product Questions & Fit/Sizing
How can I know that your products are any good?
Since 2005, we have been providing men and women of hard to find sizes with top quality apparel and top notch service. But don’t just take our word for it… Please visit our Testimonials Page to see what our customers have to say about FORtheFIT.com Also, many products contain reviews themselves- look for the “Reviews” tab just next to the product description on the product pages and the stars under the product name.
What is the most accurate way to check my size?
The most accurate way to measure your size is to physically measure yourself with a soft tape measure. Our sizing, for trousers, will ask you for your waist and inseam measurements (inches). For inseam measurement, you will want to know the length from crotch seam to hem down the inside of your pant leg (fold your favorite trousers in half lengthwise and measure the inside leg, from crotch to hem for a good estimate). For waist, please measure your actual, natural waistline with a soft tape measure and order accordingly. We do not recommend going just by the tag on the trousers you currently own. Once you have waist and inseam, you will then be able to match this up to the available sizes we offer. For shirts and all other items, please see the relevant item description and scroll down to the sizing charts on each page, which will explain the measurements you may need. Don’t own a soft tape measure? Sign up for our FREE online style course via the request box on our home page. Once you’ve received and read all 6 newsletters in the series, you will receive a coupon for a FREE tape measure. You can also find a tape measure available for purchase here.
What about us ‘average-Joes’?
Our clothes are designed with short and tall individuals in mind who struggle to find the perfect fit in the mall, usually up to 5’9″ and over 6’0″. If you think any of these sizes would suitably fit, then please check the desired item for available sizing. If your required size is not listed then it is probable that we don’t stock it. However, please feel free to drop us an email if you would like to check with us. Contact us at: CustomerService@FORtheFIT.com.
What is an inseam?
Measuring your inseam and ordering the correct length for you, will make clothes feel more comfortable and infinitely improve your look. In short, the inseam is simply the measure of the inside of your leg, from crotch to hem. You can work out your inseam in a number of ways but the easiest just requires your best-fitting pants and a tape measure. Fold your pants in half lengthwise and lay them out on a flat surface, make sure you smooth them out so there aren’t any lumps or bumps. You will need a tape measure at this point. Place the beginning of the tape measure at the crossover or seam in the crotch and stretch the tape measure to the bottom of the leg of the pants (hem). The inches measurement taken of this length will be the inseam length. Don’t own a soft tape measure? Sign up for our FREE online style course via the request box on our home page. Once you’ve received and read all 6 newsletters in the series, you will receive a coupon for a FREE tape measure. Or, you can purchase one here
What is a “rise” anyway?
The rise on a pair of pants refers to the distance between the crotch and the waistband. Knowing the rise on a pair of pants is important when buying new trousers, since it describes where the pants sit on the hips or waist, and affects how the pants will feel through the crotch and seat. Our products offer a rise proportionate to the height of the wearer. Most tall men need a longer than average rise or “tall” rise, so their pants fit comfortably, without them being too tight, stretching or pulling through the seat and crotch. Most shorter men benefit from wearing a short rise (shorter than average length from crotch to waist), to avoid a bulky, oversized or droopy fit in the seat and crotch areas. Wearing the correct rise for your body type is the key to ensuring a clean, tailored look and a comfortable fit when wearing pants and jeans.
If you’re wondering about “low rise” – that simply means a pair of pants meant to be worn below the natural waist. So a pant CAN be both tall and low, or short and low. Want more details? We’ve actually written a blog post to answer this for you so all you have to do is click here!
I just placed an order- can I edit, change or cancel my order?
Orders are processed immediately via automated process, and we can only quite rarely catch an order quickly enough to make any requested changes. If you need to make such a change, please contact us with your request as soon as possible. In fairness to all customers, all emails are addressed in the order they are received, within 1 business day or less. If we happen to catch your message in time, we would be thrilled to help. However, if it is too late or we are unable to make the requested change, you are welcome to place a new order at your convenience for the correct item, size or quantity and simply return the incorrect items once they are received. Return instructions are printed on the pack slip enclosed with every order and also posted on our site here.
Did you receive my order? I have not received an order confirmation message…
If you are awaiting any messages from us but have not seen a response within 1 business day, please begin by checking your spam or bulk mail folder, as retailer messages are often caught there. To ensure you receive all important order-related messages, please consider adding CustomerService@FORtheFIT.com to your contact or safe-senders list.
Order confirmation messages are automatic. Please make sure that you complete all steps at checkout until you see an order confirmation screen with Order # and ‘Thank You’ message. Did you see an order number on screen? If so, and you did not receive a confirmation message (and it is not in your bulk mail folder), you may have entered a typo in the email address field. If you did NOT see an order number or thank you screen and you have also not seen a confirmation email (not in spam either), then your order may not have been received and you will need to place a new order to receive your items.
When will my order ship? / Has my order shipped yet?
If you created an account with us at checkout, please log in. The My Account feature on the upper right-hand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. Your order will ship within 1-2 business days after the order is placed. Orders with priority or expedited shipping options will ship within 1 business day (or same day if ordered before Noon EST). You will receive a shipping confirmation message with tracking number at that time as well. If you have not seen the shipping confirmation email, please check your spam or bulk mail folder as retailer messages can get caught there. Also, please consider adding CustomerService@FORtheFIT.com to your email address book or safe senders list to avoid missing important order-related messages in the future.
How do I track my order?
If you created an account with us, then please log in. The ‘My Account’ feature on the upper right-hand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. If your order is marked complete, then scroll down and you will see all the relevant tracking details. Even if you did not create an account, you will receive an automated ship confirmation message with tracking details when your order ships. If you did not see it, please check your spam or bulk mail folder as retailer messages can be caught there. Check tracking with the shipper via the link provided in the email.
My order never arrived.
Did you create an account with us? If so, the My Account feature on the upper right-hand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. If your order is not marked complete, then your items have not yet shipped. Please allow 1-2 business days after the order has been placed for this information to update. If your order is marked complete, click the order to display your Package Tracking Numbers and click the link to check with the shipper to confirm if your packages were delivered (or when they are due).
If you checked out as a guest, then please check your inbox for your shipment confirmation message. It contains your tracking number. If you don’t see it, please check your spam folder as retailer messages are often caught there. Once you locate the tracking number, click the link to check with the shipper when your package was (or will be) delivered.
If your packages show a status of “delivered”, please first check with your housemates to ensure the package is indeed missing. If so, and your package was shipped via USPS, you will also want to contact your local postal branch and request to speak to the manager and provide the tracking number. 9 times out of 10, this will solve the problem the fastest. If you cannot locate the package either of those two ways, then please, contact us at FORtheFIT.com for additional assistance.
An item is missing from my shipment.
Your order may have shipped in two parts. Please check the pack slip of the order you received for information. Also, if you created an account with us, please log in. The My Account feature on the upper righthand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. Check that all of the items in your order have shipped already (perhaps your order was shipped in more than 1 package). If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance after checking in with the postal service (9 times out of 10, contacting your local postal branch manager will locate a lost parcel faster than we can!).
When will my backorder arrive?
Backordered items are those which our en route to our fulfillment facility, but not yet stocked and ready to ship. As soon as the items arrive and are unloaded at our facility, we will be able to ship the item to you. Typically, an estimate was posted on the product page or checkout page at the time of purchase. Please review the product page for your item or your order confirmation to find ETA details specific to the item you ordered.
Returns and Exchanges
What is your return / exchange policy?
Please visit the Returns page for full details about our return policy. Generally, we try to keep it simple and fair: You have 30 days to send new, unused items back for a refund of purchase price. Simple right? To ensure your product is returnable, please do not remove tags, launder, use for a week, or smoke a cigar unless you are sure you are keeping your purchases. Also, please do not send back items that were worn, washed, stained or damaged in any way. We love pets too, but please keep Fido off the clothes until you are sure they are keepers. Lastly, we cannot accept refund or exchange requests for any items purchased on a ‘final sale’ basis. Please understand that because they cannot be resold, any items sent back that are worn, washed, dirty or damaged in any way, may be returned to sender, issued store credit, and/or charged a restock fee commensurate with the damage, at our sole discretion.
I’m unhappy with my order, how do I return it?
We are so sorry to hear that! The good news is returns and exchanges are easy and convenient at FORtheFIT.com
FORtheFIT.com will refund your money if you return most unused items in their original condition within 30 days of purchase. Return instructions and forms are available online here. We’ve created a handy and convenient form for printing your return address labels and a return pack slip, too. Please note that because they cannot be resold, any items returned that do not comply with our return policy (past 30 days, final sale items, worn, washed, tagless or damaged items, etc) may be refused/returned to sender, issued store credit, and/or charged a restock fee commensurate with the damage, at our sole discretion. Thank you for your understanding.
I received the wrong product.
Oh no! Please check your order confirmation message and the pack slip, and compare the item # ordered to the barcode sticker (item number) on the item received. If you have received a different product than you ordered, please contact customer service within 72 hours of receiving the product so that we may assist you in arranging for a return or replacement.
I’ve sent in my return. When will it be processed?
Please allow 5-7 business days for your return to be processed (3-5 days for store credit requests). You will receive a confirmation message via email within 1 business day after the return is processed. Please be extra patient with us around postal Holidays, in late June (after Father’s Day), and between November and late January – Holiday returns and exchanges can be voluminous and it may take us a little longer to serve you during the busy Holiday and Post-Holiday seasons. Thanks in advance for your patience! Also, please note that while refunds are immediate on our end (meaning the bank withdraws the money from our account instantly), it can take your bank or card company from 3 days to 6 weeks or longer to return that money to you. To find out exactly when you can expect to see a refund on your bank or credit card statement, please contact your bank or card company directly and provide them with the refund confirmation details in the email we send you.
When will my refund credit appear on my credit card account?
Your refund will be processed within 5-7 business days of our receiving your return. You will receive a refund confirmation message via email at that time. While your refund is immediate on our side (meaning the money is removed from our bank account instantly as soon as we click “send”), unfortunately we do not control how long it takes for your credit card company to pass those funds along to you. It can take from 3 days up to 6 weeks for your payment processor to issue you the credit and reflect it on your credit card statement. If you’d like to know for sure, then please contact your credit card company and offer them the return confirmation details we sent. They will be able to let you know when exactly they will actually reflect the credit on your statement.
International Orders and Shipping
Do you ship orders to my country (i.e. outside of the USA?)
Indeed! We ship to most international locations. On the shopping cart page, click ‘Calculate Shipping’ (bottom right). Click the dropdown box for country and select your location. If you do not see your country, unfortunately we cannot ship to your country at this time. Don’t see it? Send us a request to firstname.lastname@example.org and our team will look into adding your country. We appreciate your interest in our products and hope to be able to serve you soon!
Are customs fees and duties included in your shipping costs?
Our shipping costs reflect actual postage costs to your location ONLY (based on weight and distance from our warehouse facility). Customs fees and duties are charged at the discretion of and in the amounts set by your home country and may be levied on the goods once in your home country. We have no idea what those might be. Payment of customs fees and duties are solely the responsibility of the purchaser (i.e. you). The freight or postage company and/or customs do have the right to hold your packages until those fees are paid by you and may only release the items to you once the fees are paid.
What is the return policy for International Orders?
Unfortunately, due to the high postage costs and customs complexities involved, we cannot accept standard returns or exchanges on items ordered from outside the United States. As a courtesy for international customers, we can offer store credit which you may use to reorder at your convenience, in the amount of the purchase price of the item. Shipping costs are not refundable. Return postage will be at customer expense. We will not provide nor reimburse for return postage on international orders for ANY reason, since we already subsidize 50% of outbound postage costs for international customers.
Also, please note that store credit is available ONLY if the items are received 100% in keeping with our returns requirements (ie. returns must be received within 30 days, in new,unworn, unwashed condition, with all original tags attached and intact as shipped to you). If an items is returned in less than perfect condition, a restock fee commensurate with the damage will be deducted from the store credit at our sole discretion, up to 100% for items that cannot be resold and must be discarded due to condition (please do not return items with pet hair or smells, or smoke smells – these will be discarded and no refund issued).
We’d love to help make sure you order the right sizes and items the first time, though! So, if you have any questions regarding your purchase or what sizes to order, please do not hesitate to send an email to customerservice@FORtheFIT.com. Please allow at least 1 business day to receive a response (*emails received after 3pm on Friday may not see a response until the following Monday).
Contact Us & More
I still have questions – how do I contact you?
Where can I read your terms and conditions?
Our terms and conditions can be found here.