Have a question? We’ve got answers! We’ve assembled our most popular, frequently asked questions (and the ANSWERS of course) to serve you best and make shopping with us as easy and convenient as possible.
Our terms and conditions can be found here.
Unfortunately, due to the high postage costs and customs complexities involved, we cannot accept standard returns or exchanges on items ordered from outside the United States. As a courtesy for international customers, we can offer store credit which you may use to reorder at your convenience, in the amount of the purchase price of the item. Shipping costs are not refundable. Return postage will be at customer expense. We will not provide nor reimburse for return postage on international orders for ANY reason, since we already subsidize 50% of outbound postage costs for international customers.
Also, please note that store credit is available ONLY if the items are received 100% in keeping with our returns requirements (ie. returns must be received within 30 days, in new,unworn, unwashed condition, with all original tags attached and intact as shipped to you). If an items is returned in less than perfect condition, a restock fee commensurate with the damage will be deducted from the store credit at our sole discretion, up to 100% for items that cannot be resold and must be discarded due to condition (please do not return items with pet hair or smells, or smoke smells – these will be discarded and no refund issued).
We’d love to help make sure you order the right sizes and items the first time, though! So, if you have any questions regarding your purchase or what sizes to order, please do not hesitate to send an email to customerservice@FORtheFIT.com. Please allow at least 1 business day to receive a response (*emails received after 3pm on Friday may not see a response until the following Monday).
Our shipping costs reflect actual postage costs to your location ONLY (based on weight and distance from our warehouse facility). Customs fees and duties are charged at the discretion of and in the amounts set by your home country and may be levied on the goods once in your home country. We have no idea what those might be. Payment of customs fees and duties are solely the responsibility of the purchaser (i.e. you). The freight or postage company and/or customs do have the right to hold your packages until those fees are paid by you and may only release the items to you once the fees are paid.
Indeed! We ship to most international locations. On the shopping cart page, click ‘Calculate Shipping’ (bottom right). Click the dropdown box for country and select your location. If you do not see your country, unfortunately we cannot ship to your country at this time. Don’t see it? Send us a request to firstname.lastname@example.org and our team will look into adding your country. We appreciate your interest in our products and hope to be able to serve you soon!
Your refund will be processed within 5-7 business days of our receiving your return. You will receive a refund confirmation message via email at that time. While your refund is immediate on our side (meaning the money is removed from our bank account instantly as soon as we click “send”), unfortunately we do not control how long it takes for your credit card company to pass those funds along to you. It can take from 3 days up to 6 weeks for your payment processor to issue you the credit and reflect it on your credit card statement. If you’d like to know for sure, then please contact your credit card company and offer them the return confirmation details we sent. They will be able to let you know when exactly they will actually reflect the credit on your statement.
Oh no! Please check your order confirmation message and the pack slip, and compare the item # ordered to the barcode sticker (item number) on the item received. If you have received a different product than you ordered, please contact customer service within 72 hours of receiving the product so that we may assist you in arranging for a return or replacement.
Please allow 5-7 business days for your return to be processed (3-5 days for store credit requests). You will receive a confirmation message via email within 1 business day after the return is processed. Please be extra patient with us around postal Holidays, in late June (after Father’s Day), and between November and late January – Holiday returns and exchanges can be voluminous and it may take us a little longer to serve you during the busy Holiday and Post-Holiday seasons. Thanks in advance for your patience! Also, please note that while refunds are immediate on our end (meaning the bank withdraws the money from our account instantly), it can take your bank or card company from 3 days to 6 weeks or longer to return that money to you. To find out exactly when you can expect to see a refund on your bank or credit card statement, please contact your bank or card company directly and provide them with the refund confirmation details in the email we send you.
We are so sorry to hear that! The good news is returns and exchanges are easy and convenient at FORtheFIT.com
FORtheFIT.com will refund your money if you return most unused items in their original condition within 30 days of purchase. Return instructions and forms are available online here. We’ve created a handy and convenient form for printing your return address labels and a return pack slip, too. Please note that because they cannot be resold, any items returned that do not comply with our return policy (past 30 days, final sale items, worn, washed, tagless or damaged items, etc) may be refused/returned to sender, issued store credit, and/or charged a restock fee commensurate with the damage, at our sole discretion. Thank you for your understanding.
Please visit the Returns page for full details about our return policy. Generally, we try to keep it simple and fair: You have 30 days to send new, unused items back for a refund of purchase price. Simple right? To ensure your product is returnable, please do not remove tags, launder, use for a week, or smoke a cigar unless you are sure you are keeping your purchases. Also, please do not send back items that were worn, washed, stained or damaged in any way. We love pets too, but please keep Fido off the clothes until you are sure they are keepers. Lastly, we cannot accept refund or exchange requests for any items purchased on a ‘final sale’ basis. Please understand that because they cannot be resold, any items sent back that are worn, washed, dirty or damaged in any way, may be returned to sender, issued store credit, and/or charged a restock fee commensurate with the damage, at our sole discretion.
Did you create an account with us? If so, the My Account feature on the upper right-hand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. If your order is not marked complete, then your items have not yet shipped. Please allow 1-2 business days after the order has been placed for this information to update. If your order is marked complete, click the order to display your Package Tracking Numbers and click the link to check with the shipper to confirm if your packages were delivered (or when they are due).
If you checked out as a guest, then please check your inbox for your shipment confirmation message. It contains your tracking number. If you don’t see it, please check your spam folder as retailer messages are often caught there. Once you locate the tracking number, click the link to check with the shipper when your package was (or will be) delivered.
If your packages show a status of “delivered”, please first check with your housemates to ensure the package is indeed missing. If so, and your package was shipped via USPS, you will also want to contact your local postal branch and request to speak to the manager and provide the tracking number. 9 times out of 10, this will solve the problem the fastest. If you cannot locate the package either of those two ways, then please, contact us at FORtheFIT.com for additional assistance.
Your order may have shipped in two parts. Please check the pack slip of the order you received for information. Also, if you created an account with us, please log in. The My Account feature on the upper righthand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. Check that all of the items in your order have shipped already (perhaps your order was shipped in more than 1 package). If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance after checking in with the postal service (9 times out of 10, contacting your local postal branch manager will locate a lost parcel faster than we can!).
If you created an account with us, then please log in. The ‘My Account’ feature on the upper right-hand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. If your order is marked complete, then scroll down and you will see all the relevant tracking details. Even if you did not create an account, you will receive an automated ship confirmation message with tracking details when your order ships. If you did not see it, please check your spam or bulk mail folder as retailer messages can be caught there. Check tracking with the shipper via the link provided in the email.
Backordered items are those which our en route to our fulfillment facility, but not yet stocked and ready to ship. As soon as the items arrive and are unloaded at our facility, we will be able to ship the item to you. Typically, an estimate was posted on the product page or checkout page at the time of purchase. Please review the product page for your item or your order confirmation to find ETA details specific to the item you ordered.
If you created an account with us at checkout, please log in. The My Account feature on the upper right-hand corner of the site is your source for information about your orders. Please visit My Account-Order Status to check the status of your order. Your order will ship within 1-2 business days after the order is placed. Orders with priority or expedited shipping options will ship within 1 business day (or same day if ordered before Noon EST). You will receive a shipping confirmation message with tracking number at that time as well. If you have not seen the shipping confirmation email, please check your spam or bulk mail folder as retailer messages can get caught there. Also, please consider adding CustomerService@FORtheFIT.com to your email address book or safe senders list to avoid missing important order-related messages in the future.
If you are awaiting any messages from us but have not seen a response within 1 business day, please begin by checking your spam or bulk mail folder, as retailer messages are often caught there. To ensure you receive all important order-related messages, please consider adding CustomerService@FORtheFIT.com to your contact or safe-senders list.
Order confirmation messages are automatic. Please make sure that you complete all steps at checkout until you see an order confirmation screen with Order # and ‘Thank You’ message. Did you see an order number on screen? If so, and you did not receive a confirmation message (and it is not in your bulk mail folder), you may have entered a typo in the email address field. If you did NOT see an order number or thank you screen and you have also not seen a confirmation email (not in spam either), then your order may not have been received and you will need to place a new order to receive your items.
Orders are processed immediately via automated process, and we can only quite rarely catch an order quickly enough to make any requested changes. If you need to make such a change, please contact us with your request as soon as possible. In fairness to all customers, all emails are addressed in the order they are received, within 1 business day or less. If we happen to catch your message in time, we would be thrilled to help. However, if it is too late or we are unable to make the requested change, you are welcome to place a new order at your convenience for the correct item, size or quantity and simply return the incorrect items once they are received. Return instructions are printed on the pack slip enclosed with every order and also posted on our site here.
Since 2005, we have been providing men and women of hard to find sizes with top quality apparel and top notch service. But don’t just take our word for it… Please visit our Testimonials Page to see what our customers have to say about FORtheFIT.com Also, many products contain reviews themselves- look for the “Reviews” tab just next to the product description on the product pages and the stars under the product name.
The most accurate way to measure your size is to physically measure yourself with a soft tape measure. Our sizing, for trousers, will ask you for your waist and inseam measurements (inches). For inseam measurement, you will want to know the length from crotch seam to hem down the inside of your pant leg (fold your favorite trousers in half lengthwise and measure the inside leg, from crotch to hem for a good estimate). For waist, please measure your actual, natural waistline with a soft tape measure and order accordingly. We do not recommend going just by the tag on the trousers you currently own. Once you have waist and inseam, you will then be able to match this up to the available sizes we offer. For shirts and all other items, please see the relevant item description and scroll down to the sizing charts on each page, which will explain the measurements you may need. Don’t own a soft tape measure? Sign up for our FREE online style course via the request box on our home page. Once you’ve received and read all 6 newsletters in the series, you will receive a coupon for a FREE tape measure. You can also find a tape measure available for purchase here.
Our clothes are designed with short and tall individuals in mind who struggle to find the perfect fit in the mall, usually up to 5’9″ and over 6’0″. If you think any of these sizes would suitably fit, then please check the desired item for available sizing. If your required size is not listed then it is probable that we don’t stock it. However, please feel free to drop us an email if you would like to check with us. Contact us at: CustomerService@FORtheFIT.com.