Returns

/Returns
Returns2018-02-06T11:22:16+00:00

Returns For US Customers

At ForTheFit.com, we strive to design and manufacture clothes that are a perfect fit for hard to find sizes, such as those for Taller and Shorter Men, but we understand that everyBODY is different and one size most definitely does not fit all.

If you are unhappy with the fit or style of any of our products, you are welcome to return new, unworn items within 30 days of receiving them (there are just a couple of exceptions listed below).

Please Note:
We know you are excited to receive your new ForTheFit.com clothes, but please remember that to be eligible for a refund, items must be unworn, unwashed, and all original tags must remain attached and intact exactly as we shipped them to you.

Simply click the link below to begin your return process (confirm eligibility, print return postage and your return receipt). Please enclose the return receipt generated with your return item and affix the return postage (or return address label, if you choose to use your own shipper) to your package. We do offer easy to download and print return postage labels. If you use our provided label, $9 will be deducted from your refund amount. If you choose to secure your own postage, please use a traceable form of postage and return your order to the address printed on the return address label within 30 days of purchase. Returns received in proper, resellable condition within 30 days will have the purchase price refunded to the original form of payment.

Submit A Return Request

What Details Do I Need?
All you need to is enter your email address, last name and zip/postal code and then select your order and follow the instructions. Please refer to your order confirmation message for the exact name, email and zip code you entered when the order was placed.

Please Note:
To be eligible for a return, items MUST be sent back in new, unworn, unwashed condition with all original tags attached and intact, just as we shipped them to you.

Unfortunately we are unable to refund original shipping costs for any order, nor reimburse for return shipping for standard returns. Upon receipt, only the item’s purchase price will be refunded (less any discounts applied to the original order or gift wrapping fees).

Exceptions & Final Sale Items

As we sell a lot of different items, there are a few exceptions to our returns policy and a few special cases to take note of.

Non-US orders:

We are not able to offer standard returns or exchanges on international orders. If you are located outside of the US, please note that we will only receive your return items for store credit (which you may use to place a reorder at your convenience). We cannot issue refunds to the original form of payment under any circumstances. Also, please note that return shipping will be at customer expense (we will not reimburse for the cost of return shipping). This is because the high costs of postage (inbound and out), processing costs, and the complications (and possible duty costs) of customs, which make accepting returns or exchanges very costly and impractical.

However, if you have concerns about ordering or would like assistance identifying the best sizes and styles for you to ensure a great fit (with no need for return), please get in touch.

Defective Items:

Our items pass through rigorous quality control procedures prior to shipping out to you, but mistakes (though rare) do happen. Did we send you the wrong item or is there a problem with your order (such as a manufacturing defect or mislabeled item)? Please LET US KNOW so we can make alternate return, replacement or exchange arrangements with you.

Items that are Worn/Washed/Tagless/Damaged/Dirty/Stained:

Per our return policy, items received in worn, stained, washed damaged, tagless or in otherwise unsellable condition (that includes any items with lingering pet, tobacco or other smells, or covered with pet dander, other hair or excessive lint) may be, at our sole discretion:

  • Rejected for Return, and returned to sender,
  • issued Store Credit,
  • And/Or Subject to a restocking fee commensurate with the damage or delay.

Dress Shirts:

We get it – dress shirts are tricky. You have to remove them from the packaging in order to try them on, and getting them back in the package if they didn’t fit is a bit of a project. However, if you have to send one back to us, please make every effort to repackage the shirt as it was shipped to you (to the best of your ability) and include all packing materials intact.

For dress shirts out of their original packaging, we can either issue store credit or a refund, minus a re-stocking fee commensurate with the damage (because the truth is, once you’ve opened the package, we probably won’t be able to re-sell the shirt).

Please Note:
We hate restocking fees, too. If we can tell you tried REALLY hard to repackage neatly, we generally waive or reduce any re-stocking fees, so please do your very best.

Non-Returnable Items

There are a few items on which we cannot offer returns for various reasons. These items are as follows:

Customized Items:

Items that have been personalized for you, including pants and trousers which have been hemmed to your exact specifications (fractional inseams, or inseams shorter than 26″ for short men’s trousers, and shorter than 34″ for tall men’s trousers) cannot be accepted for return.

Final Sale Items:

When we discount items for “final sale” they are sold on the understanding that they are not returnable. This does not mean that every sale or clearance item is ‘final sale’ Our FINAL SALE items are clearly marked as such in the title and product descriptions. Items clearly marked FINAL SALE are generally items that have been deeply discounted or discontinued and are being sold at or below our cost.

Items sold on a final sale basis will not be accepted for a refund, store credit or exchange, for any reason whatsoever.

Hygiene Items:

We cannot accept returns of underwear or swimwear items. This is of course for hygiene reasons as these items cannot be re-sold once they have been sent to a customer.

Holiday Themed:

Finally, any items which are Holiday themed (such as Christmas sweaters, for example) cannot be returned once the Holiday has passed and must be received at least 1 week prior to the Holiday. If timely received, these items can be returned according to the rules of our standard return policy. 

Returns During The Holidays

We understand that during the holidays you may be buying gifts and may not be sure about size or whether the person you are buying for will like the item. Plus, many of you like to get an early start on Holiday shopping and we can appreciate that, too! For this reason we have an extra generous returns policy for the Holiday period each year.

For any order placed on or after November 1, you have up until the later of January 15 OR 30 days after your purchase to return any of the items purchased.

…Which means you have plenty of time to present your gifts to friends and family and still get a refund or exchange an item that’s not quite right. For all other terms and conditions, please review full return rules above.

Some customers find that they need a different size than usual, simply because our clothes are designed for short men and as a result they fit properly - so you can buy the right size at last! Here's a handy chart to give you an idea of sizing:

Size
Chest
Neck
Waist
X Small
up to 34"
up to 14"
up to 30"
Small
34"-36"
14"-14.5"
30"-32"
Medium
36"-38"
15"-15.5"
32"-34"
Large
38"-40"
16"-16.5"
36"-38"
X Large
41"-46"
17"-17.5"
40"-42"
XX Large
47"-50"
18"-18.5"
44" or more

Some customers find that they need a different size than usual, simply because our clothes are designed for tall men and as a result they fit properly - so you can buy the right size at last! Here's a handy chart to give you an idea of sizing:

Size
Chest
Neck
Waist
X Small
up to 34"
up to 14"
up to 30"
Small
34"-36"
14"-14.5"
30"-32"
Medium
36"-38"
15"-15.5"
32"-34"
Large
38"-40"
16"-16.5"
36"-38"
X Large
41"-46"
17"-17.5"
40"-42"
XX Large
47"-50"
18"-18.5"
44" or more
Size
Chart
FAQs
Returns
Refer A
Friend
Contact
Account

Sizing / Size Charts

FAQs

Where can I read your terms and conditions?2018-03-29T04:28:03+00:00

Our terms and conditions can be found here.

I still have questions – how do I contact you?2018-03-29T04:28:33+00:00

We’d love to hear from you! Click here to learn more about us, or click here to find all of our contact information, including e-mail and postal mail addresses.

What is the return policy for International Orders?2018-03-29T04:29:03+00:00

Unfortunately, due to the high postage costs and customs complexities involved, we cannot accept standard returns or exchanges on items ordered from outside the United States.  As a courtesy for international customers, we can offer store credit which you may use to reorder at your convenience, in the amount of the purchase price of the item. Shipping costs are not refundable. Return postage will be at customer expense. We will not provide nor reimburse for return postage on international orders for ANY reason, since we already subsidize 50% of outbound postage costs for international customers.

Also, please note that store credit is available ONLY if the items are received 100% in keeping with our returns requirements (ie. returns must be received within 30 days, in new,unworn, unwashed condition, with all original tags attached and intact as shipped to you). If an items is returned in less than perfect condition, a restock fee commensurate with the damage will be deducted from the store credit at our sole discretion, up to 100% for items that cannot be resold and must be discarded due to condition (please do not return items with pet hair or smells, or smoke smells – these will be discarded and no refund issued).

We’d love to help make sure you order the right sizes and items the first time, though! So, if you have any questions regarding your purchase or what sizes to order, please do not hesitate to send an email to customerservice@FORtheFIT.com.  Please allow at least 1 business day to receive a response (*emails received after 3pm on Friday may not see a response until the following Monday).

Are customs fees and duties included in your shipping costs?2018-03-29T04:29:44+00:00

Our shipping costs reflect actual postage costs to your location ONLY (based on weight and distance from our warehouse facility).  Customs fees and duties are charged at the discretion of and in the amounts set by your home country and may be levied on the goods once in your home country.  We have no idea what those might be.  Payment of customs fees and duties are solely the responsibility of the purchaser (i.e. you). The freight or postage company and/or customs do have the right to hold your packages until those fees are paid by you and may only release the items to you once the fees are paid.

Do you ship orders to my country (i.e. outside of the USA?)2018-03-29T04:30:12+00:00

Indeed!  We ship to most international locations.  On the shopping cart page, click ‘Calculate Shipping’ (bottom right).  Click the dropdown box for country and select your location.  If you do not see your country, unfortunately we cannot ship to your country at this time.  Don’t see it? Send us a request to customerservice@forthefit.com and our team will look into adding your country. We appreciate your interest in our products and hope to be able to serve you soon!

When will my refund credit appear on my credit card account?2018-03-29T04:30:41+00:00

Your refund will be processed within 5-7 business days of our receiving your return. You will receive a refund confirmation message via email at that time. While your refund is immediate on our side (meaning the money is removed from our bank account instantly as soon as we click “send”), unfortunately we do not control how long it takes for your credit card company to pass those funds along to you.  It can take from 3 days up to 6 weeks for your payment processor to issue you the credit and reflect it on your credit card statement. If you’d like to know for sure, then please contact your credit card company and offer them the return confirmation details we sent.  They will be able to let you know when exactly they will actually reflect the credit on your statement.

I received the wrong product.2018-03-29T04:31:11+00:00

Oh no! Please check your order confirmation message and the pack slip, and compare the item # ordered to the barcode sticker (item number) on the item received. If you have received a different product than you ordered, please contact customer service within 72 hours of receiving the product so that we may assist you in arranging for a return or replacement.

I’ve sent in my return. When will it be processed?2018-03-29T04:32:27+00:00

Please allow 5-7 business days for your return to be processed (3-5 days for store credit requests). You will receive a confirmation message via email within 1 business day after the return is processed. Please be extra patient with us around postal Holidays, in late June (after Father’s Day), and between November and late January – Holiday returns and exchanges can be voluminous and it may take us a little longer to serve you during the busy Holiday and Post-Holiday seasons. Thanks in advance for your patience! Also, please note that while refunds are immediate on our end (meaning the bank withdraws the money from our account instantly), it can take your bank or card company from 3 days to 6 weeks or longer to return that money to you. To find out exactly when you can expect to see a refund on your bank or credit card statement, please contact your bank or card company directly and provide them with the refund confirmation details in the email we send you.

I’m unhappy with my order, how do I return it?2018-03-29T04:33:14+00:00

We are so sorry to hear that!  The good news is returns and exchanges are easy and convenient at FORtheFIT.com

FORtheFIT.com will refund your money if you return most unused items in their original condition within 30 days of purchase. Return instructions and forms are available online here. We’ve created a handy and convenient form for printing your return address labels and a return pack slip, too. Please note that because they cannot be resold, any items returned that do not comply with our return policy (past 30 days, final sale items, worn, washed, tagless or damaged items, etc) may be refused/returned to sender, issued store credit, and/or charged a restock fee commensurate with the damage, at our sole discretion.  Thank you for your understanding.

What is your return / exchange policy?2018-03-29T04:33:41+00:00

Please visit the Returns page for full details about our return policy.  Generally, we try to keep it simple and fair:  You have 30 days to send new, unused items back for a refund of purchase price.  Simple right?  To ensure your product is returnable, please do not remove tags, launder, use for a week, or smoke a cigar unless you are sure you are keeping your purchases. Also, please do not send back items that were worn, washed, stained or damaged in any way. We love pets too, but please keep Fido off the clothes until you are sure they are keepers.  Lastly, we cannot accept refund or exchange requests for any items purchased on a ‘final sale’ basis. Please understand that because they cannot be resold, any items sent back that are worn, washed, dirty or damaged in any way, may be returned to sender, issued store credit, and/or charged a restock fee commensurate with the damage, at our sole discretion.

My order never arrived.2018-03-29T04:34:32+00:00

Did you create an account with us? If so, the My Account feature on the upper right-hand corner of the site is your source for information about your orders.  Please visit My Account-Order Status to check the status of your order.  If your order is not marked complete, then your items have not yet shipped.  Please allow 1-2 business days after the order has been placed for this information to update. If your order is marked complete, click the order to display your Package Tracking Numbers and click the link to check with the shipper to confirm if your packages were delivered (or when they are due).

If you checked out as a guest, then please check your inbox for your shipment confirmation message. It contains your tracking number. If you don’t see it, please check your spam folder as retailer messages are often caught there. Once you locate the tracking number, click the link to check with the shipper when your package was (or will be) delivered.

If your packages show a status of “delivered”, please first check with your housemates to ensure the package is indeed missing.  If so, and your package was shipped via USPS, you will also want to contact your local postal branch and request to speak to the manager and provide the tracking number.  9 times out of 10, this will solve the problem the fastest.  If you cannot locate the package either of those two ways, then please, contact us at FORtheFIT.com for additional assistance.

An item is missing from my shipment.2018-03-29T04:35:44+00:00

Your order may have shipped in two parts. Please check the pack slip of the order you received for information. Also, if you created an account with us, please log in. The My Account feature on the upper righthand corner of the site is your source for information about your orders.  Please visit My Account-Order Status to check the status of your order.  Check that all of the items in your order have shipped already (perhaps your order was shipped in more than 1 package). If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance after checking in with the postal service (9 times out of 10, contacting your local postal branch manager will locate a lost parcel faster than we can!).

How do I track my order?2018-03-29T04:36:53+00:00

If you created an account with us, then please log in. The ‘My Account’ feature on the upper right-hand corner of the site is your source for information about your orders.  Please visit My Account-Order Status to check the status of your order.  If your order is marked complete, then scroll down and you will see all the relevant tracking details.  Even if you did not create an account, you will receive an automated ship confirmation message with tracking details when your order ships.  If you did not see it, please check your spam or bulk mail folder as retailer messages can be caught there. Check tracking with the shipper via the link provided in the email.

When will my backorder arrive?2018-03-29T04:37:30+00:00

Backordered items are those which our en route to our fulfillment facility, but not yet stocked and ready to ship. As soon as the items arrive and are unloaded at our facility, we will be able to ship the item to you.  Typically, an estimate was posted on the product page or checkout page at the time of purchase.  Please review the product page for your item or your order confirmation to find ETA details specific to the item you ordered.

When will my order ship? / Has my order shipped yet?2018-03-29T04:38:09+00:00

If you created an account with us at checkout, please log in. The My Account feature on the upper right-hand corner of the site is your source for information about your orders.  Please visit My Account-Order Status to check the status of your order. Your order will ship within 1-2 business days after the order is placed. Orders with priority or expedited shipping options will ship within 1 business day (or same day if ordered before Noon EST). You will receive a shipping confirmation message with tracking number at that time as well.  If you have not seen the shipping confirmation email, please check your spam or bulk mail folder as retailer messages can get caught there. Also, please consider adding CustomerService@FORtheFIT.com to your email address book or safe senders list to avoid missing important order-related messages in the future.

Did you receive my order? I have not received an order confirmation message…2018-03-29T04:38:35+00:00

If you are awaiting any messages from us but have not seen a response within 1 business day, please begin by checking your spam or bulk mail folder, as retailer messages are often caught there. To ensure you receive all important order-related messages, please consider adding CustomerService@FORtheFIT.com to your contact or safe-senders list.

Order confirmation messages are automatic. Please make sure that you complete all steps at checkout until you see an order confirmation screen with Order # and ‘Thank You’ message. Did you see an order number on screen? If so, and you did not receive a confirmation message (and it is not in your bulk mail folder), you may have entered a typo in the email address field. If you did NOT see an order number or thank you screen and you have also not seen a confirmation email (not in spam either), then your order may not have been received and you will need to place a new order to receive your items.

I just placed an order- can I edit, change or cancel my order?2018-03-29T04:39:08+00:00

Orders are processed immediately via automated process, and we can only quite rarely catch an order quickly enough to make any requested changes.  If you need to make such a change, please contact us with your request as soon as possible.  In fairness to all customers, all emails are addressed in the order they are received, within 1 business day or less. If we happen to catch your message in time, we would be thrilled to help. However, if it is too late or we are unable to make the requested change, you are welcome to place a new order at your convenience for the correct item, size or quantity and simply return the incorrect items once they are received. Return instructions are printed on the pack slip enclosed with every order and also posted on our site here.

How can I know that your products are any good?2018-03-29T04:39:37+00:00

Since 2005, we have been providing men and women of hard to find sizes with top quality apparel and top notch service.  But don’t just take our word for it… Please visit our Testimonials Page to see what our customers have to say about FORtheFIT.com Also, many products contain reviews themselves- look for the “Reviews” tab just next to the product description on the product pages and the stars under the product name.

What is the most accurate way to check my size?2018-03-29T04:40:03+00:00

The most accurate way to measure your size is to physically measure yourself with a soft tape measure. Our sizing, for trousers, will ask you for your waist and inseam measurements (inches). For inseam measurement, you will want to know the length from crotch seam to hem down the inside of your pant leg (fold your favorite trousers in half lengthwise and measure the inside leg, from crotch to hem for a good estimate). For waist, please measure your actual, natural waistline with a soft tape measure and order accordingly. We do not recommend going just by the tag on the trousers you currently own. Once you have waist and inseam, you will then be able to match this up to the available sizes we offer. For shirts and all other items, please see the relevant item description and scroll down to the sizing charts on each page, which will explain the measurements you may need.  Don’t own a soft tape measure?  Sign up for our FREE online style course via the request box on our home page.  Once you’ve received and read all 6 newsletters in the series, you will receive a coupon for a FREE tape measure. You can also find a tape measure available for purchase here.

What about us ‘average-Joes’?2018-03-29T04:40:33+00:00

Our clothes are designed with short and tall individuals in mind who struggle to find the perfect fit in the mall, usually up to 5’9″ and over 6’0″. If you think any of these sizes would suitably fit, then please check the desired item for available sizing. If your required size is not listed then it is probable that we don’t stock it. However, please feel free to drop us an email if you would like to check with us. Contact us at: CustomerService@FORtheFIT.com.

Returns

Yes we accept returns!

If you are not 100% happy with your purchase, you can return your order. In fact, you can even print off a pre-paid returns label.

There are, of course, a few Ts & Cs to be aware of, so please Click here to read our full returns policy.

Alternatively, if you wish to return an order, please Click here to submit a return request.

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Contact Us

We look forward to hearing from you!

For the fastest response to most questions, please check our very-thorough FAQ Page.

For Returns and Exchanges, please check out our returns page.

Otherwise, please click the link below and use our contact form to let us know how we can best serve you. We really try to answer all emails at warp-speed, but in the event we're a little tied up, please allow 1-2 business days to receive a response. Thanks for your patience!

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Hey, Good Lookin' ... Great Fitting Clothes are on the way! Enter Code LOOKGOOD at Checkout for $10 Off Your Order $125+ (*Sale Items excluded) Offer expires 8/31/18 at Midnight EST, Code must be entered and applied prior to completing checkout and cannot be applied after an order is placed nor on prior orders. Cannot be combined with other offers. One time use per customer. Sale Styles Excluded. 1