Returns For US Customers
At ForTheFit.com, we strive to design and manufacture clothes that are a perfect fit for hard to find sizes, such as those for Taller and Shorter Men, but we understand that everyBODY is different and one size most definitely does not fit all.
If you are unhappy with the fit or style of any of our products, you are welcome to return new, unworn items within 30 days of receiving them (there are just a couple of exceptions listed below).
We know you are excited to receive your new ForTheFit.com clothes, but please remember that to be eligible for a refund, items must be unworn, unwashed, and all original tags must remain attached and intact exactly as we shipped them to you.
Simply click the link below to begin your return process (confirm eligibility, print return postage and your return receipt). Please enclose the return receipt generated with your return item and affix the return postage (or return address label, if you choose to use your own shipper) to your package. We do offer easy to download and print return postage labels. If you use our provided label, $9 will be deducted from your refund amount. If you choose to secure your own postage, please use a traceable form of postage and return your order to the address printed on the return address label within 30 days of purchase. Returns received in proper, resellable condition within 30 days will have the purchase price refunded to the original form of payment.
** COVID-19 UPDATE: Please note, in an effort to keep our team, families and communities safe, we are operating at a reduced capacity. PLEASE CONSIDER HOLDING RETURNS UNTIL A LATER DATE when we have resumed normal operations, We will OF COURSE honor your returns for purchases made after 2/23/2020 for the later of 45 days or when we resume normal operations. **
What Details Do I Need?
All you need to is enter your email address, last name and zip/postal code and then select your order and follow the instructions. Please refer to your order confirmation message for the exact name, email and zip code you entered when the order was placed.
To be eligible for a return, items MUST be sent back in new, unworn, unwashed condition with all original tags attached and intact, just as we shipped them to you.
Unfortunately we are unable to refund original shipping costs for any order, nor reimburse for return shipping for standard returns. Upon receipt, only the item’s purchase price will be refunded (less any discounts applied to the original order or gift wrapping fees).
Exceptions & Final Sale Items
As we sell a lot of different items, there are a few exceptions to our returns policy and a few special cases to take note of.
We are not able to offer standard returns or exchanges on international orders. If you are located outside of the US, please note that we will only receive your return items for store credit (which you may use to place a reorder at your convenience). We cannot issue refunds to the original form of payment under any circumstances. Also, please note that return shipping will be at customer expense (we will not reimburse for the cost of return shipping). This is because the high costs of postage (inbound and out), processing costs, and the complications (and possible duty costs) of customs, which make accepting returns or exchanges very costly and impractical.
However, if you have concerns about ordering or would like assistance identifying the best sizes and styles for you to ensure a great fit (with no need for return), please get in touch.
Our items pass through rigorous quality control procedures prior to shipping out to you, but mistakes (though rare) do happen. Did we send you the wrong item or is there a problem with your order (such as a manufacturing defect or mislabeled item)? Please LET US KNOW so we can make alternate return, replacement or exchange arrangements with you.
Items that are Worn/Washed/Tagless/Damaged/Dirty/Stained:
Per our return policy, items received in worn, stained, washed damaged, tagless or in otherwise unsellable condition (that includes any items with lingering pet, tobacco or other smells, or covered with pet dander, other hair or excessive lint) may be, at our sole discretion:
- Rejected for Return, and returned to sender,
- issued Store Credit,
- And/Or Subject to a restocking fee commensurate with the damage or delay.
We get it – dress shirts are tricky. You have to remove them from the packaging in order to try them on, and getting them back in the package if they didn’t fit is a bit of a project. However, if you have to send one back to us, please make every effort to repackage the shirt as it was shipped to you (to the best of your ability) and include all packing materials intact.
For dress shirts out of their original packaging, we can either issue store credit or a refund, minus a re-stocking fee commensurate with the damage (because the truth is, once you’ve opened the package, we probably won’t be able to re-sell the shirt).
We hate restocking fees, too. If we can tell you tried REALLY hard to repackage neatly, we generally waive or reduce any re-stocking fees, so please do your very best.
There are a few items on which we cannot offer returns for various reasons. These items are as follows:
Items that have been personalized for you, including pants and trousers which have been hemmed to your exact specifications (fractional inseams, or inseams shorter than 26″ for short men’s trousers, and shorter than 34″ for tall men’s trousers) cannot be accepted for return.
Final Sale Items:
When we discount items for “final sale” they are sold on the understanding that they are not returnable. This does not mean that every sale or clearance item is ‘final sale’ Our FINAL SALE items are clearly marked as such in the title and product descriptions. Items clearly marked FINAL SALE are generally items that have been deeply discounted or discontinued and are being sold at or below our cost.
Items sold on a final sale basis will not be accepted for a refund, store credit or exchange, for any reason whatsoever.
We cannot accept returns of underwear or swimwear items. This is of course for hygiene reasons as these items cannot be re-sold once they have been sent to a customer.
Finally, any items which are Holiday themed (such as Christmas sweaters, for example) cannot be returned once the Holiday has passed and must be received at least 1 week prior to the Holiday. If timely received, these items can be returned according to the rules of our standard return policy.
Returns During The Holidays
We understand that during the holidays you may be buying gifts and may not be sure about size or whether the person you are buying for will like the item. Plus, many of you like to get an early start on Holiday shopping and we can appreciate that, too! For this reason we have an extra generous returns policy for the Holiday period each year.
For any order placed on or after November 1, you have up until the later of January 15 OR 30 days after your purchase to return any of the items purchased.
…Which means you have plenty of time to present your gifts to friends and family and still get a refund or exchange an item that’s not quite right. For all other terms and conditions, please review full return rules above.