Unfortunately, due to the high postage costs and customs complexities involved, we cannot accept standard returns or exchanges on items ordered from outside the United States. As a courtesy for international customers, we can offer store credit which you may use to reorder at your convenience, in the amount of the purchase price of the item. Shipping costs are not refundable. Return postage will be at customer expense. We will not provide nor reimburse for return postage on international orders for ANY reason, since we already subsidize 50% of outbound postage costs for international customers.
Also, please note that store credit is available ONLY if the items are received 100% in keeping with our returns requirements (ie. returns must be received within 30 days, in new,unworn, unwashed condition, with all original tags attached and intact as shipped to you). If an items is returned in less than perfect condition, a restock fee commensurate with the damage will be deducted from the store credit at our sole discretion, up to 100% for items that cannot be resold and must be discarded due to condition (please do not return items with pet hair or smells, or smoke smells – these will be discarded and no refund issued).
We’d love to help make sure you order the right sizes and items the first time, though! So, if you have any questions regarding your purchase or what sizes to order, please do not hesitate to send an email to customerservice@FORtheFIT.com. Please allow at least 1 business day to receive a response (*emails received after 3pm on Friday may not see a response until the following Monday).